FREQUENTLY ASKED QUESTIONS

Q: How come the item I have received is smaller than what is shown in the picture?
A: We enlarge picture of our jewellery, customer can have a better view on the jewellery design and pattern.

Q: Why is the color little different from the picture?
A: All jewellery photos are taken by professional photographers. They use many photo equipment’s, like Flash, Day Light and etc. If you bring the jewellery outside under the sunshine you will see the same piece showing under the day light.

Q: What is the payment option?
A: All Payments through PayPal Payment gateway. All major cards accepted.

Q: Is all your jewellery 925 sterling silver?
A: Yes, all our Gemstone jewellery is guaranteed 925 sterling silver.

Q: What happen I feel the jewellery I received is not 925 sterling silver, what can I do?
A: All sterling silver jewellery we have tested before we list them up in our store. We strongly recommend you to take it to a local jewellery shop and have it test before you contact us. It will be guaranteed genuine silver, if some reason test failed please have local jeweller provide follow list information (how many piece have been tested, was it pendant, ring, earrings, bracelet, or necklace?) Please get all these information and mail, fax, or email to us.

Q: Item show on the picture, is that what exactly the same item I will receive?
A: Yes, what you see in the picture is what actual item you going to receive.

Q: I can't find my answer on the FAQ lists, what should I do?
A: CLICK HERE TO CONTACT US I do try respond as quickly as possible. I will be glad to answer any question you may have, so please feel free to contact me anytime